[Resolved] Eureka Forbes — eureka forbes magna nxt hd ro uv product breakdown in a month

[Resolved] Eureka Forbes — eureka forbes magna nxt hd ro uv product breakdown in a month

A Arun Tom Abraham from Bengaluru, Karnataka

The water purifier was installed on july 7th 2017, and within a month it stopped working. Service technician who came first said that uv lamp has gone bad. Later when replacing lamp also did not work, they are replacing pcb for which they do not have spare part. Its been around two weeks since the product is lying at home without much of an update. The company's service helpline is of no use and updates are not proper. How can in this day and age a product breakdown within a month not be eligible for replacement. Escalation mechanism is broken. Customer id : [protected] Was this information helpful? No (0) Yes (0)
Aug 22, 2017 Complaint marked as Resolved I contacted the service center manager and got it resolved. Eureka Forbes customer support has been notified about the posted complaint. Aug 17, 2017 Updated by Arun Tom Abraham service request number : [protected] Aug 17, 2017 Updated by Arun Tom Abraham correct service request number : [protected] Verified Support Aug 20, 2017 Eureka Forbes Customer Care's response Dear Arun, I have shared your details with my team in Hyderabad. Request your understanding as they’ll connect with you shortly for further assistance. Regards, Priya Verified Support Aug 21, 2017 Eureka Forbes Customer Care's response Dear Arun, I have received a feedback from my team that your issue has been resolved. You may get back to me in case of any doubts. Regards, Priya Aug 22, 2017 Updated by Arun Tom Abraham Yes on sunday the 20th i called up the closest service manager and he sent over technician who have now resolved the issue. However, the entire breakdown to resolution took around 2 weeks for a device that is a month old. Arun
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