[Resolved] Eureka Forbes — eureka forbes new high quality product not working (product purchase before 3 month. this period 4 time repair)

navaa

from Panaji, Goa

Address:

Thane, Maharashtra

I have bought dr aqua guard – 50lph reviva basic purifier, the top model of the company on 22.12.2017, which was installed after 22 days. Suddenly it
Stopped working after 5 days your technician checked the machine and replied that one part of the machine needs the replacement. And
After 1 month 2nd time stopped after 3 days your technician checked the machine and solved problem
And after some days 3rd time water purifier water leakages problem your technician checked the machine and replied that one part of the machine needs the replacement.
And date 03/04/2018 4rt time water purifier not working properly (Water out flow) plz replace the machine immediately

Now my question is why a machine bought three month back needs any part replacement? This is very serious issue since such a brand new high value product stopped working and thus i think i have received a defective product hence i want replacement of my machine immediately.

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May 19, 2018

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Apr 04, 2018

Updated by navaa Plz eplacement of my machine immediately.

Verified Support

Apr 05, 2018

Eureka Forbes Customer Care's response Dear Customer,

I will need your registered contact number or customer ID to trace your issue. Please share the same here and my team will get in touch with you for further assistance.

Regards,
Priya

Apr 10, 2018

Updated by navaa ID - naveen.[protected]@edscargo.com
Contact no - [protected]
Invoice no - GK/17-18/448