Eureka Forbes — Eureka Forbes No one attending service call even though product is under AMC

Eureka Forbes — Eureka Forbes No one attending service call even though product is under AMC

K kaushik29 from Bengaluru, Karnataka Jun 10, 2021 Jun 13, 2021 This thread was updated on Jun 13, 2021

After taking AMC no proper response for a service issue. The purifier is in nonworking condition for one month. No service person visited till now even after multiple follow-ups. Due to the pandemic, it is a very difficult situation for senior citizens to go out and stand in queue for filtered water, even after multiple communications, escalations mail we are not getting the issue solved. For your reference ticket is in open state for last one month #[protected] I request kindly help us get back the AMC amount so that we can go for some other filters. Taking AMC has caused us so many issues, if without AMC they would visit us every 2 months to clean and service the filter. Was this information helpful? No (0) Yes (0)
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kaushik29

from Bengaluru, Karnataka

Jun 13, 2021

Their service person visited today and mentioned that product is old so parts are not available. So I should consider buying a new machine. Why they have collected AMC for the same if service is not possible. There should be strong action should be taken against such service vendors who are cheating customers.

I have receipts and want the complete AMC amount to be refunded in this case.