[Resolved]  Eureka Forbes — Eureka Forbes - Often gets Repaired - No Proper Service - Cheating

Address:

Chennai, Tamil Nadu

I have bought Eureka Forbes water filter AG ENHANCE RO+ UV WP system (NEW) carrying item code GWPDENRUV10000 for Rs 15990 on 27.02.2014 vide Invoice no [protected] Dated 27.02.2014. My customer ID is 10967397. Within a period of 4 months from date of purchase, I have registered complaint on not less than 6 occasions on account of non functioning of the system. Every time the Engineer used to attend after 3 to 4 days from the date of registration of complaint and resolve the matter. This is causing lots of inconvenience for me and also mental disturbance. I don't no the reason for malfunctioning of the system though system is a new one. The engineer's who attended the complaint are also not in position t inform us the exact problems. Also while purchasing the new Eureka water filter I have surrendered the earlier Eureka water filter with Model INOVA for which I was told that the company would buy back and send me the cheque. So far I have not received the cheque also. Also I was told that the AMC taken for the earlier water purifier for the period from 16.09.2013 to 15.09.2014 would be refunded to me on prorate basis. The has also so far not refunded. Therefore I request you to immediately act on my complaint and effect the following one: 1. To refund the buy back amount for having surrendered the earlier model of water purifier. 2. To refund pro rata AMA charges 3. To provide a new water purifier system of the same model as the new system installed goes out of order quite frequently and I am not satisfied with present system. In case of your not acting on my complaint within 7 days I will be constrained to take up the matter in consumer forum which I am confident that you would not provide scope for the same. Awaiting your immediate action. K R P Sarathy F 26 Golden Jubilee Apts Ashoka Pillar Salai K K Nagar, Chennai 78 Landline : 24717589 Cell : [protected]