[Resolved]  Eureka Forbes — eureka forbes - reviva ro water purifier

Address:	Chennai, Tamil Nadu, 600035
Website:	www,eurekaforbes.com

My customer number is : [protected]

Appliance: reviva ro water purifies (Eureka forbes)

Purchase date:[protected]

(Covered under warranty)

I have a pending request with eureka forbes with regard to my reviva ro water purifier. Its pending since the 16th of june 2017. Technicians have been visiting almost everyday... But the problem remains unresolved.

The series of events are as follows:

16th june 2017 - water output low. (Technician changed two cartridges inspite of my equipment being only 8 months old)

16th june evening - water starts leaking and tank is empty (Technician comes, opens the system and leaves saying he will fetch the sensor. Equipment is open and never turns up.

17th june - technician visits home after repeated calls around 12 noon and rectifies. (We have been telling him regarding the loose electrical connection but he pays no heed)

We have been complaining from the 24th of june 2017 regarding the loose connection but no technician turn up. (Citing gst migration and unavailability of database)

8th july 2017 - technician comes to repair the connection but problem persists.

10th july - technician comes again because water supply to the tank is very slow and the blue light is flickering. (Technician says pump inside the aqua guard is weak... Needs change). Leaves for the day

11th july - technician changes the pump in the afternoon.

11th july evening - water starts leaking again from below the purifier. Technician fails to turn up. Blue light flickering issue is unresolved still. Water is not getting filled up in the tank.

12th july (Morning) - resolves leak...

12 july (Afternoon) - purifier starts leaking again and another technician comes, arrests the leak... Tries to repair the blue light flickering issue but in vain

14th july 2017 - we discussed with the customer care... Technician came but water supply was not there in our residence... Could not attend to the issue. However, on enquiring whether he could return backl once water supply was restored, technician boldly said that we had to again call the customer care and book a request. He would put our request as pending.