Eureka Forbes — Eureka forbes RO

Address:

Ahmedabad Gujarat

We have an Eureka Forbes RO at our residence in Ahmedabad. We were advised by the local service provider of Eureka forbes in Godrej Garden city Ahmedabad (Sameer) to opt for an CMC for 2 years on 15th May 2022 in which the membrane filter kit along with services will be provided free of cost. We did the same and service team changed the filter on 3rd April 2023 during their routine service visit. Now again we are facing an issue regarding change in taste of water and requested the service person to change filter from our pending membrane filter kit. Much to our surprise the service provider is saying both our kits are consumed on 3rd April 2023 and one in May 2022 (which is not done). We feel we have been cheated and our kits has been sold to some other needy customer thus exploiting the needs of the customer by this service provider. We tried to contact the customer care but they dont have any idea about the process. Half the time the online customer care support is not reachable and if reached they dont have capacity or information to support. I would request for a stringent action against these service provider and replace the kits which was not consumer by us.