Eureka Forbes — Eureka Forbes Robo Vac N Mop Order no: [protected]

I got a Robo Vac and Mop from the sales guy who came home for a demo on 13th Jan 2022. He was so adamant and wanted me to book the robo immediately, even after me telling him that we need time to think. He told you buy the product now you will not get the offer if you book later. I told what if I do not like the product he told you can return it we will refund the money. It was not working as we expected the demo which was shown was also not correct. I told him this product is not what I want please take it back. I raised complain with customer care they sent me the same sales guys number for returning the product. He called me along with his manager on a con call. Manager was harsh and he informed that did you have it writing what the sales guy has informed, I told him I am not buying a local street product this is a branded company and they have a very good policy. Why are you people asking all this. He was very harsh and informed me that he cannot take the product and also refund. I have used the product only once to check if it works as expected. its packed and kept. From that day I am writing emails and calling them everyday. They are telling they are looking into it an someone will call back. But till date no one has called me atall. I have the list of escalation emails that I have sent them but no response. I just want them to tak the product back and give me refund.