[Resolved]  Eureka Forbes — Eureka Forbes RO+UV+MTDS

Address:	New Delhi, Delhi, 110085
Website:	www.consumercomplaints.in/new_complaint/eanen

On 27.11.16, i purchased eureka forbes ro+uv+ ltds from hariom electronics, agarwal plaza, m2k, sector- 03, rohini, new delhi-110085. It was fitted by company service agent in my house no. 115 /f-24 / sector- 07 / rohini, new delhi-110085. The unit started working but water was leaking from unit.Service agent was called on phone who attended unit on 28.11.16.But leakage did not stop. As i had to go out of station, i switched of[censored]nit.
On 26.02.17, on my return to house, i switched on the unit, but, it did not start. I telephoned to eureka forbes customer care but my complaint was not registered as 26.02.17 was sunday.
On 27.02.17 i called eureka forbes customer care to register my complaint which was duly registered & they gave me complaint number.
As the complaint was not registered, again on 28.02.17, i got registered my complaint with customer care of eureka forbes. But, the complaint was not attended.
On 28.02.17, i reminded customer care, then one service agent came at my address & opened the unit & examined it. He told me that due to water leakage inside the unit, ac-dc o[censored]nit has burned. The service agent told me that he is indenting new ac-dc for the unit & it will be available in 02 days & my ro will be fitted with new ac-dc after 02 days.
My ro was not repaired & is not working till 01.3.17 evening.I was to leave for out of station on 01.3.17 night, i locked my house & left .
Till today dated 12.3.17, my ro is not working.
I request you to replace my existing unit by new unit as my unit is in guarantee & repeatedly causing problem. Also, take up your eureka forbes selling agent hariom electronics
agarwal plaza, sector-03, rohini, new delhi, for selling me a faulty unit & causing me harassment .
Anticipating favourable immediate action,
yours sincerely,
mrs. Indu bala & dr.I.C.Verma.