[Resolved]  Eureka Forbes — Eureka forbes water filter classic uv

Address:

500087

Complaint no [protected]. I had complained about leakage of my eureka forbes ub water filter on 16 may 2017 to customer care and the complaint no is [protected]. The customer care told me that the problem will be attended to the same day. However, a technician by the name of srinivas came at 6 pm on 17 may and went without repairing it as he said that the spare part (Water inlet pv) is not in stock. My water filter is covered by amc and after the specific problem was informed to customer care, it is surprising that the complaint goes unresolved. Also i received a message from eureka forbes at 4:34 pm on 18 may mentioning that the "service technician has completed the work", which is false.in the work slip brought by the service technician on 17 may, i had endorsed that the work is incomplete as the spare part is not available with the technician for replacement. Kindly attend to the pending complaint by 19 may positively.