[Resolved] Eureka Forbes — eureka forbes - xpert tap replacement

Pratyushk1.0

from Nagram, Uttar Pradesh

Address:

Jaipur, Rajasthan, 302021

Very frustrating to see that the customer care is doing nothing about getting the broken tap replaced for my Eureka Forbes Xpert model. They say that they're not able to find the original replacement part for this model and I feel let down by this brand. Do feel that buying this expensive product from eureka Forbes was a big mistake with pathetic after sales support.

I'm from Jaipur.

Thanks
Pratyush
[protected]

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Nov 19, 2017

Complaint marked as Resolved

Issue is now resolved.

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Oct 16, 2017

Eureka Forbes Customer Care's response Dear Pratyush,

I've escalated your concern to my service team in Jaipur. Be assured they'll get in touch with you at the earliest to address the same.

Regards,
Anita

Nov 19, 2017

Updated by Pratyushk1.0 Issue has been resolved.

Verified Support

Nov 19, 2017

Eureka Forbes Customer Care's response Dear Pratyush,

I am glad to hear this. Thank you for your support. Do get back to me in case you require any other help.

Regards,
Anita