Eureka Forbes — Eureka Water Softener Malfunction Dispute

Customer ID [protected]
Product Name: Water Softener 2000

I have purchased this product on 05-DEC-2019 by paying 48, 700/- online. After 2-3 months this product started malfunctioning intermittently and technicians visited couple of times and sorted out the issue temporarily. But even before one year is completed, this product again stopped working and since then the problems started happening repeatedly and most of the time it is not at all working and we were frustrated by making repeated complaints with Eureka Forbes and only couple of times the company sent service technician so far. Some times nearby franchise person will visit home and collect water samples and after that there were no response from the company side. I have asked to replace the product many times but there were no response at all. I'm desperately looking for the refund as I'm tired making repeated complaints and became restless by following up with them.

Regards
Balamurrugan V