[Resolved] Eureka Forbes — euroclean steam cleaner broke at connection point.

Gouri Shankar Mishra

from Bargarh, Odisha

Address:

Khordha, Odisha, 751030

We bought a EuroClean Steam Cleaner in June 2018. After using it for 15 times, it broke at a connecting point. This product is of very poor quality plastic. It is We put complaint# [protected] for resolution and did not get any response. We put service request # [protected] for escalation and did not get any response.

We followed up with Mr. Sanjay Tripathy from Eureka Forbes(Bhubaneswar) many times but he showed no interest in resolving it, rather provided cock-n-bull story. We also tried to contact the person who (Mr. Madhusudan Rout) sold this to us and his phone is not reachable.

We escalated the issue and did not get any response.

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Feb 28, 2019

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Jan 13, 2019

Eureka Forbes Customer Care's response Dear Gouri,

I've escalated your concern to my team in Bhubaneswar. Be assured they'll soon get in touch to assist you further. Request your patience in the meantime.

Regards,
Shiraz

Verified Support

Jan 23, 2019

Eureka Forbes Customer Care's response Dear Gouri,

I understand that my team has resolved your concern. Do get back in case you need any further assistance. Thank you for your cooperation.

Regards,
Shiraz