[Resolved] Eureka Forbes — euroclean xforce vacuum cleaner

shilpiiitg

from Bengaluru, Karnataka

Address:	Bangalore, Karnataka, 560103
Website:	www.eurekaforbes.com

We requested for replacement of dustbag in the vacuum cleaner as ours is damaged. We raised the request on nov 23rd (Number: [protected]) - this request was closed without resolving. We called customer service multiple times, however to hide the delay, they raised a new request (Number: [protected]) on dec 15th. The new request is also not serviced till date. We can't use the vacuum cleaner without a dustbag. Please either provide service, without which the product is useless.

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Jan 28, 2019

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Dec 19, 2018

Eureka Forbes Customer Care's response Dear Shilpith,

Your request has been escalated to my service team in Bengaluru. They will get in touch with you at the earliest for further assistance. Request your patience.

Regards,
Anita

Verified Support

Dec 26, 2018

Eureka Forbes Customer Care's response Dear Shilpith,

I've been updated by my team that your concern has been addressed. Thank you for your support and have a nice evening!

Regards,
Anita