Eureka Forbes — ew Aquaguard Magna - Not working - Issue not sorted out

Address:

Bangalore, Karnataka

Dear Sir/Madam, I have purchased Aquguard Magna RO on 10th January 2015. Since then I have been gone several issues regarding product which is yet to resolved. I have made several complaints to the sales representative and service advisors. My latest complaint no. 81172676. Below were the issue I had to go through last 15 days: 1. My water purifier stopped working since 18/04/2015, same day i have made a complaint and the customer excecutive promised that my issue will be attended and sort out within 48 hrs. However, till today my waterpurifier is not working and i am not seeing any hope in near future. 2. After several follow-up a techinician visited on 22/04/2015, and he identified the issue as motor pump problem. And he has promoised me he will replace the pump on next day evening. 3. Further, the technician have not visited next day as he promised. After much follow-up again he has visited today with a new pump. He stated reason for his dealy, as euroke forbes has not given them a pump and today only he has received the same. 4. After, replacing the pump also issue is not sorted out. Now he claims that issue could be "PCP" board (if i am correct). How can a new waterpurifier of not even 3 months could have all these issues? I strongly believe that you have delivered me an old piece. Now i am in a dilemma. He has not told by when the issue will be sorted out. I am buying water for last 12 days because issue of aquaguard water purifier. I have chosen Aquaguard over KENT/ZEROB thinking of better quality product with better customer support. Also after reading good review from some of the websites. However, you have proved me wrong and day by day I regret about my purchase. Please give me any of the following solution for this issue: 1. Request you to please return my money back and take back the water purifier. 2. Request you to replace my exsisting aquaguard manga with a new piece. I am strongly believe that you have cheated me by delivering an old piece. Hope you will take my concerns in right spirit and thank you for the same.