[Resolved] Eureka Forbes — Excess amount taken with false commitment | |||||
Dear Sir/Madam, , This is Nitesh Jain from Indore. I have purchased Euroclean Star Vacuum cleaner order no. [protected] . My concern is as follows - 1. I had searched vacuum cleaner online and enquired. 2. Eureka Forbes sales executive mr. Rakesh Khandekar came and provided demo. 3. I had also purchased another vacuum cleaner for my sister in law. They have paid full amount in cash. 4. Eureka Forbes executive also taken 500/- as an advance from me. 5. On delivery ur executive collected the cheques for Rs. 8950/- as follows - ch no. date amount bank 000046 30.10.15 3700/- HDFC 000047 30.11.15 1750/- HDFC 000048 30.12.15 1750/- HDFC 000049 30.01.16 1750/- HDFC 6. Eureka Forbes representative collected Address Proof & asked for bank statement. 7. From delivery date Rakesh Khandekar & Sunil Mishra started pressurize me to submit bank statement & gave me annoying calls frequently. 8. Eureka Forbes sales team has not provided us sales invoices which shows that Sales are being hidden (also a case to sales tax department). To be very clear "Tax invoices should be furnished at the time of delivery & not later" 9. This product was available on e-commerce sites at higher discount of Rs. 1000/- but Eureka Forbes representative told me that Eureka Forbes make two type of product one for their selves & another for sales via distributors and if I purchase this product via distributors (e-commerce companies) then service will not be provided. 10. Eureka Forbes representative also promised me to provide me more attachment as gift because of my reference for another equipment but now both the representatives are not responding me. Therefore finally I am going to stop the cheque payment & will file a case in CONSUMER FORUM so that the people can be aware of all these things. Reg. Nitesh Jain Was this information helpful? | |||||
Complaint marked as Resolved
Verified Support Nov 23, 2015 Eureka Forbes Customer Care's response Hi Nitesh, We regret the inconvenience caused. We request you to share your contact details/ complaint no/ customer ID and we ensure to resolve your issue at the earliest. Regards, Eureka Forbes Team | |||||
 2 Comments | |||||
Comments
no response received since last month & this is third class services by eureka forbes. I would suggest everybody to not purchase this company's product in future.
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10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Hyderabad, Andhra Pradesh, India - 500028
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My contact no. is [protected].My order no. is [protected]. (Eureka Forbes Customer Sales Specialist is Mr. Rakesh Khandekar, Mob. [protected]. Mr. Sunil Mishra email id is sunil.[protected]@eurekaforbes.com, Distributor Name is Shapoorji Pallonji Indore) I am very sorry to say that I was not provided any sales invoice hence unable to provide you Customer ID. I have sent an email to customer care email id "[protected]@eurekaforbes.com & called on customer care number but No any response received. Therefore I had to complaint online & if i dont get this issue resolved then I will surely file Fraudulent case in consumer forum & complaint in Sales Tax department against company for sales tax theft.
Best,
Nitesh Jain