[Resolved]  Eureka Forbes — expert ro + uv

Address:160101

My product is under amc (Copy attached).
I am facing problem for the past 15 days. It is giving fault no. 5 with continuous beep. There is no outflow of water in drain pipe also.
Technician varun sharma ([protected]) has visited twice, changed sensor but to no use. Ultimately he said he cannot rectify and promised to bring along some senior technician 5 days back but till today no one has visited and he is not taking my call.
I got number of mr sandeep[protected] who further gave me the number of mr pandey[protected] who also further gave me the number of mr manoj dogra ([protected]).

This is total harrasement and i think they are not interested in changing the part.

I want total refund of my amc amount (Rs. 8680) now and do not wish to continue with this company.

Kindly help.
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Nov 9, 2018
Complaint marked as Resolved 
Eureka Forbes customer support has been notified about the posted complaint.
Verified Support
Sep 02, 2018
Eureka Forbes Customer Care's response
Dear Hemant,

My team in Haryana has been informed about the problem you are facing. Request your patience as they will contact you at the earliest to address the same.

Regards,
Anita
Verified Support
Sep 05, 2018
Eureka Forbes Customer Care's response
Dear Suchandra,

Let me check this with my team. They will definitely share an update with you as soon as possible.

Regards,
Shiraz
Verified Support
Oct 03, 2018
Eureka Forbes Customer Care's response
Dear Hemant,

I have received a feedback from my team that your concern has been resolved. You may get back to me in case of any doubts.

Regards,
Anita
Complaint comments 

Comments

Yesterday 3 person has come to solve my problem and the matter was solved only for one day.From today morning now the water storage become empty between few minutes.i am just fed up with the product & service also.
Eureka Forbes Customer Care's response, Sep 6, 2018
Verified Support
Dear Suchandra,

Let me check this with my team. They will definitely share an update with you as soon as possible.

Regards,
Shiraz

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