[Resolved]  Eureka Forbes — Extremely bad customer service

Address:	208011
Website:	www.eurekaforbes.com

HI,
I had purchased a Eureksfobes Dr. Geneus + water purifier in 2016 the mode of purchase was online which was shipped from Mumbai to Kanpur. It worked fine for the first year after that I extended it's warranty for the year 2017. It stopped working on 29/04/2017, I lodged an complaint regarding the issue, the service person visited the same day and told UV lamp is not working and it needs to be replaced and now it's 6/05/2017 after several calls and emails i just get fake assurances that today it will be repaired but at the end of the day the product they take no action. Its summer time and there is lot of need of water. We are facing extreme difficulty cause of this.

here are the details
Thank you for contacting Eurohelpline. Your request no. is [protected] and Cust-id is [protected].To lodge a service req, type Req and SMS to [protected]

Your service request number [protected] has been allocated to technician Mr. VISHNU SHARMA ( [protected] ) It will be attended shortly-Eureka Forbes

they daily give me a service number but no action is taken

I have attached a copy of invoice and a warranty entension receipt.

Please take action as soon as possible. I have read several threads on complaint forums regarding eureka forbes