Eureka Forbes — Extremely dissatisfied with your product and can't even make a service call

My name is Mr. Rameshwar Ganguly. I am an existing customer of your Dr. Aquaguard Geneus+ water purifier product. It has a few electronic sensors which are of very poor quality. I purchased it in August, 2019. Since then the electronic sensors have been out of order for five times. I think you should withdraw this product from market as it is very defective.

Your sales person has sold me this most expensive water purifier product and now I see that this is a very defective third grade product. Your customer service is also very lousy. The SMS way isn't working. I can't call any customer care representative. I can't even download your App as it is Android version and I have an iPhone.

Currently, the machine is not working and I am unable to make a service request.
So, my request to you is to replace this machine with another one that does not have any of these fancy and faulty sensors as soon as you can. I can not get now purified water!!!