It is with deep sense of anguish and disappointment that I am forwarding this mail. My family has recently moved to Chennai and had some problems with my 3 year old water purifier. A complaint was lodged with your customer care on 29th March. The technician, Mr. Naresh Kumar, turned up on 31st March and post inspection, informed is that the motor and filters need to be replaced. He informed us that the same will cost us around RS. 7000/- and advised us that we take up an AMC for RS. 8000/- that will cover the replacement and service. He assured us that he will come over on 04th April with necessary spares. However, he has not turned up since then, and stubbornly refuses to attend calls on his mobile. After having waited for over 24 hours, a fresh complaint was lodged yesterday, and the new technician who reported, intimated my wife that he was totally unaware of the problem and would return today with necessary spares. Again, no response has been received from the new technician and he too is not attending any calls.
I am stunned to notice the levels to which professional ethics and integrity of your employees have fallen to. Being an officer of the Armed Forces, it is naturally a matter of shame, that this kind of professionalism is being potrayed by your employees.
I hope at least the senior Management of your company has a sense of basic committment and professional ethics, to deal with this faux paus, which I hope is just an exception.
I hope to receive some response, shortly, failing which I will be compelled to approach the Consumer Redressal Forum, against your company and staff, over case of disservice and cheating.
I am attaching a copy of my AMC for your reference.
Wing Commander V Ganesh
Mb. [protected]
[protected]
Was this information helpful? | 
Post your Comment