Eureka Forbes — Failed to deliver the complete product | |||
On Dec 48, 2014 I had perchaged water Purifier online. I was suppose to receive a bottle with it, in a week or two. The water purifier was delivered however, I am still (Today is 10th May, 2015) following up with Eureka Forbes guys. I called local saleman also who gave us Demo; I called call centre ; Sent email to sales people . Even one of the person called and told me that It was delivered to me. I asked him to check to whom it was delivered because I perchaged the product from Eureka Forbes, If courier guy delivered to some their place then I am not responsible. After some day, One guy called and said its dispatched and I will receives on some days. I am still waiting and haven't got any clear answer on what happened and ETA. The same product I had recommended toof my friend and he is also waiting. It's very unprofessional and frustrating. I thought to buy Vaccum cleaner but I dropped the plan after my experience with Eureka Forbes. I know it will be inconvenient but I am planning to file official complaint in Pune local consumer court for all its lies and metal harassment. Nikhil Singh Eureka Customer ID: [protected] Was this information helpful? | |||
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Eureka Forbes customer support has been notified about the posted complaint. | |||
 2 Comments | |||
Comments
The complained number is:[protected]I have requested to take your incomplete delivered product back and refund the money)
#Pani_ka_cheater_EurekaForbes, (I am not sorry for my language) I am very dis-appointed with your intentionally performed ignorance. This not about bottle; in fact, I have spent more time and money than worth of bottle prices. Your contact Center, or sales representatives do not care; or take ownership; or even share clear picture. When we call contact center, they just say some one will contact on next 24 hours; nevertheless, we don’t hear anything for days, and then another cycle of calling your contact center and waiting goes on…Seems there are more who share same experience.
Believe me, an automated script like your response ignites more frustration. How and why shall I trust on your product and service?
You words like “sorry” and ‘apology” now sounds like “WE DO NOT CARE” .
The best professional courtesy you may deliver is to take your incomplete delivered product, and refund the money.
#Pani_ka_cheater_EurekaForbes, (I am not sorry for my language) I am very dis-appointed with your intentionally performed ignorance. This not about bottle; in fact, I have spent more time and money than worth of bottle prices. Your contact Center, or sales representatives do not care; or take ownership; or even share clear picture. When we call contact center, they just say some one will contact on next 24 hours; nevertheless, we don’t hear anything for days, and then another cycle of calling your contact center and waiting goes on…Seems there are more who share same experience.
Believe me, an automated script like your response ignites more frustration. How and why shall I trust on your product and service?
You words like “sorry” and ‘apology” now sounds like “WE DO NOT CARE” .
The best professional courtesy you may deliver is to take your incomplete delivered product, and refund the money.
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We are sorry to hear about your experience and regret the inconvenience caused to you. We request you to give us another chance to serve you with the best we have. We have made a note of your contact details; our executive will get in touch with you and resolve your issue at the earliest. We will try our level best to not disappoint you with our services and look forward to a long term relationship with you.
Regards,
Eureka Forbes Team