[Resolved]  Eureka Forbes — Failed to provide service during AMC

Address:

Chennai, Tamil Nadu, 6000101

Name: Saravanan S, Eureka Forbes Customer ID: [protected].

I have bought a water purifier from Eureka Forbes 5 years back. I have taken AMC for this purifier and paying the AMC charges regularly. Currently this purifier is in AMC.

I have relocated from Ambattur, Chennai to Annanagar West Chennai on 1st Dec 2016. On 24th Dec 2016, i registered a complaint with Eureka Forbes (Ref: [protected], talked to customer service representative: Harikrishnan) for AMC service and address change. Customer care representative promised that the service person will come in 2 days. No one came and the complaint was closed by Eureka Forbes without providing service.

I called Eureka Forbes multiple times after that and registered many complaints till now.
Recently on March 17th 2017 also, I talked to Anitha in Customer care and registered another compliant Ref: [protected]. Again got the same apologies from customer care and same promise that within 2 days it will be resolved. Again no use and complaint got closed automatically.

Again on March 23, 2017 called Kathir from customer care and expressed my dissatisfaction of not attending the complaints since last 4 months. There was another Ref ID provided: [protected] but no one came to provide service. But the complaint was again closed. This time I got a link for the complaint through my mail ID. I have provided a feedback that I am extremely disappointed with Eureka Forbes.

On March 25th 2017, Someone from Eureka Forbes called me and mentioned that this time 100%, they will send someone to perform AMC and given a complaint no: [protected]. But till today no one has come.

It is more than 6 times, I have called Eureka Forbes from Dec 2016 for providing service to the water purifier which is under AMC. No one is bothered to address my concern from Eureka Forbes.

I would request consumer complaints forum to help me resolve this issue.