Eureka Forbes — failure of commitment of your sales person

Pankaj Pattanayak

from Delhi, Delhi

Address:

Khordha, Odisha

I pankaj kumar pattanayak, bhuabneswar, odisha customer id [protected]
Recently purchase a new dr aquaguard machine ag, exchange of my old classic machine, through your sales person adarsa lenka, before purchase a machine he commitment with me he will give a cover of the machine on foc, but after instalation of the machine he is not yer give the cover, for this matter i have call to him so many times but, he is always playing with me today tomorrow. Also my amc of old machine to be trf to my new machine, as per his advice, but i have not yet receive the letter from from you,
Now i decide to stop pmt. Of the chq, which ihave given to him on dt30.09.18, & kindly take your machine & refund my adv cash rs 1000/- with old machine & amc coly which was taken by adarsa lenka, i will purchase kent aquaguard immediately

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Eureka Forbes customer support has been notified about the posted complaint.

Sep 30, 2018

Updated by Pankaj Pattanayak I Pankaj kumar pattanayak, customer ID-[protected], recently purchase a Dr Aquaguard ag, Exchange of OLd classic machine through your sale person Adarsa Lenka, but your sales person is failure his committment, that he will give a cover of the machine, he has committment with me before take order of the machine but, for this matter I have call to him so many times, but he is playing with me today tomorrow, also I have not yet receive the AMC copy ag, TRF from my old machine to New Machine which the copy of AMC of old machine has taken by Adarsa Lenka, Now I Am going to STOP PMT OF MY pDC chq, on 30.09.18, which I have given, so you please take your machine & return my old machine with AMC copy, I wil purchase KENT Aguaguard immediately

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Comments

dhekshin

from Tirunelveli, Tamil Nadu

SIR,
i have bought aquaguard water purifier(magna NXT HD R.O-UV) this january but no free service has been undertaken so far..i call many times to the cncerned authorities but in vain.please do the needful.

subramanian
palayamkottai

[protected].

Eureka Forbes Customer Care's response, Oct 5, 2018

Verified Support

Dear Subramanian,

Your service request has successfully been raised with my team in Tirunelveli. They will definitely do the needful as soon as possible.

Regards,
Priya

Eureka Forbes Customer Care's response, Oct 9, 2018

Verified Support

Dear Subramanian,

I have received a feedback from my team that your concern has been resolved. You may get back to me in case of any doubts.

Regards,
Priya