[Resolved]  Eureka Forbes — False Commitment and theft of my old vacuum cleaner

It has been more than 4 months for me to purchase a vacuum cleaner from Eureka Forbes. I had given an online request and a sales executive, Mr.Radhakrishnan had turned up at my doorstep to show a demo. While showing the demo of the vaccum cleaner, I was satisfied with the machine but had raised an issue about the excessive noise if the machine. when I had questioned about the noise of the machine, his exact words of the sales executive were that, " new machine will have many filters in it and will not make noise on usage". I had told him on very day that if the noise in the machine is there than it will not be of much use to me for my residential purpose. But, he guaranteed me that new machine will not have noise due to the filters.
But after purchase I came to know the new machine is making even more noise than the demo machine. When I contacted the company regarding the false commitment by Mr.Radhakrishnan just to carry out the sales, there has been absolutely no concrete response from them. There just keep moving back the complain back to Radhakrishnan who obviously being his own fault to ready to take out any solution of it.
Just to carry out his sales target he made false commitment to sell the machine somehow.

And moreover, he even took one of my old Eureka Forbes machine and promised to repair and give it back within 3 days or he would give a similar used machine as a replacement if my machine doesn't get repaired. It has been much more than 4 months and he did not even bother to give back my machine or even give a replacement as he had committed.
Clearly this is no less than a theft by one of the sales executive if such a reputed company.

I have a written statement by Mr.Radhakrishnan in which he had stated that he is taking my old machine and will repair the same or will give a new equivalent machine.

It is a shame that such big brands like Eureka Forbes has executives who are experts in lying and making false commitments to meet up their sales targets.

Most disappointing this is that even after giving number of complains in social media platforms, Eureka Forbes hasn't taken any action. False commitment is one thing and taking my old machine saying that he will repair or give a new one and just never turning up is no less than a theft in broad daylight.