[Resolved] Eureka Forbes — False promise of buy back

grsamal

from Mumbai, Maharashtra

Address:	411057
Website:	eurekaforbes.com

Hi,

One of the sales person of Eureka Forbes approached us for a new aquaguard (magna) model and offered buy back of our old model. We went ahead with the deal but even after 1 month the buy back is not done yet. They installed the new model but did not take the old one. I had raised multiple requests but nobody is responding. Every time I am calling their customer care I've to keep explaining my case to different persons but no body is resolving my request.

Regards,
Gyana

Was this information helpful?

No (0)

Yes (0)

May 18, 2017

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Dec 29, 2016

Eureka Forbes Customer Care's response Dear Gyana,

I would like to help you with this. Please share with me your contact details and I will get it checked with my team at the earliest.

Regards,
Piyush

Verified Support

Dec 30, 2016

Eureka Forbes Customer Care's response Dear Gyana,

I am still awaiting your details. Kindly share the same as this will help me resolve your issue at the earliest.

Regards,
Piyush

Verified Support

Jan 02, 2017

Eureka Forbes Customer Care's response Dear Gyana,

As I haven't heard back from you, my team is unable to address your concern. Do let me know in case of any further assistance.

Regards,
Piyush

Jan 04, 2017

Updated by grsamal Sorry Piyush for responding late.

My contact no. is [protected].

Regards,
Gyana