[Resolved]  Eureka Forbes — false update of service call and spare replacement

I took the contract on 02.12.16, contract receipt# 27139287, in surat. the day i took it, all the things as per contract had changed for once (it should be twice as it took the plan for 2 years). thereafter on placing a complaint i get a service.
But after that till today no service had been given. as i shifted to kolkata i updated my address on 30.07.2018 (request#[protected] by calling [protected], the lady i communicated with assured me that after the address update (as it take 3-4 days) i will get the call from kolkata service center for service visit .
Today (26.12.2018) afternoon i got a call from surat asking for service visit, even after address update of 4.5 months still i got the call from surat. As per conversation today executive told my wife he is transferring the call to kolkata and i got the mail from you at 6:10 pm
Dear Customer,
Greetings from Eureka Forbes, your friend for life!
We hope that your Mandatory Service Request - no. [protected] was adequately attended to by VIJAY DIXIT.

Now again one more express cheating issue from great eureka forbes, I shifted to kolkata on 02 May 2018, requested for address update on 30.07.18 (Request#[protected] and your surat service centre is showing that they had not only serviced my RO but pre silver carbon filter assy spares are also changed on 10 aug 2018.

Now this is the extreme of cheating, now i get it how eureka forbes is maintaining the expenses of their company.

I GET TO KNOW ALL THIS BECAUSE THE TECHNICIAN CAME FROM KOLKATA SERVICE CENTER REFUSED TO REPLACE THE SPARE PARTS FREE OF COST AS PER AMC, BECAUSE AS PER SURAT CENTER ALL REPLACEMENTS HAD BEEN DONE ALREADY AS DETAILS ARE AVAILABLE IN THE SHEET.

As per sheet service given on 12.12.16 is OK, rest others are doubtful because its parts had been changed for once only when my amc started and after that nothing has been changed, it is true that i made some complaint regarding tank over flowing so for that visit has been done but no spare had been changed. But service on 10 aug 2018 is a 100% false (cheating) because when my RO is not in that city how its been serviced and spare had replaced.

I WANT MY CARD CONTAINING DETAILS OF SERVICES GIVEN TO ME WITH MY SIGNATURE THAT IS WITH YOUR SERVICE CENTER SURAT BRANCH.

I think i must take this issue further, because like me eureka forbes must be cheating lots of consumer on daily basis.