Eureka Forbes — Faulty Aquaguard machine

Address:

Chennai, Tamil Nadu

Case Details about my Faulty machine On 6th September 2013, I purchased a‘Aquaguard Enhance’ water purifier from your store for Rs: 15, 490/ and the same was installed on 13th September 2013- . The order number of this purchase is[protected] and the customer id is [protected]. We used the machine for the first three months with no problem. After that the machine has stopped working. The faulty machine was first serviced on 13th January 2014 (Serviced Basha). The machine worked fine for few days and again it didn’t work. There after the machine was serviced frequently [18 March 2014 (Serviced by Salim), 23 April 2014 (Parveen, Salam), 15th May 2014 (Balamurugan)] by your various agents. However, none of them were able to rectify the faulty machine. On 17th May 2014 and subsequently on 27 July 2014, few of the machine components were replaced and we were promised that machine would work after that. But, the machine didn’t work at all. On 24th November 2014, we once again requested your agents to make it work. Anthony from your company serviced the machine again but the machine didn’t work. Finally we handed over the machine on 27th November 2014 to your company for replacement and till today we have been constantly asking your company officials to look after this and provide the replacement. However, none of our attempts were successful. During our interaction with your company, we experienced a very traumatic customer service. Our phone calls were never answered. We had to visit the store each time to follow up on our issues. Since the purchase of this machine, we have made hundreds of phone calls and numerous store visit to find a solution for our problem. It was saddening to mention that we were treated very badly and with utmost negligence during this course. We no more need this faulty product. I am within my rights to request a refund for this. I would like to get full refund of the purchase price. I would appreciate this matter being resolved as soon as possible.If I do not hear from you I will forward my complaint to Consumer court for further advice. Jayakumar, Chennai.