[Resolved] Eureka Forbes — Faulty Machine, Useless Replacement process, Now worried how much I will get refunded

aveek98

from Mumbai, Maharashtra

Address:	Nashik, Maharashtra, 422003
Website:	www.eurekaforbes.com

I purchased new Dr. Aquaguard Magna RO + UV on date 25-Aug.
Machine was found faulty on very first day but still plumber (this is what he told me "I am only plumber could not measure your TDS").
After only two days "Dr. Magna" stopped completely and then for next 15 + days taking follow up with Sales person +Service eng + direct customer care number everyone is just saying you will get it replaced in next couple of days.
It only wasted my time and today morning I lost my patience and submitted refund request.

Now worried that if this reputed (Name is big only) could refund me total amount.

My contact number = [protected]

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Dec 8, 2016

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Nov 02, 2016

Eureka Forbes Customer Care's response Hi Aveek, I am concerned to hear this. I've escalated your concern to my team at Nashik. They'll get in touch with you to resolve your issue at the earliest.

Regards,
Seema

Verified Support

Nov 07, 2016

Eureka Forbes Customer Care's response Hi Aveek, as per the feedback received from our team, I understand that your issue has been resolved.

Regards,
Seema