[Resolved] Eureka Forbes — faulty piece and ignorance and no respond from care person | |||
Its been 7 months Since then till now aquaguard is not working properly that is we have gault faulty machine and its ro+uv+uf,, we have registered complaint many times, care person in sangli comes and goes and avoids problem as he doesn't want to change faulty part of aquaguard so problem is not resolved, it's not giving ro water from starting day, every time i register problem and there is part which is faulty so need to chnage but care person from sangli are not resonding and giving excuse every time; we have invested 170000 and now it's of no use; aquagurd care centre should look in this matter and i have told i will complaint register at head office then also they are saying ok you can register but they are not co-operating to change part and give ro water with proper tds... If we are investing money then we suppose for worth.. If we are trusting then you should be worth.. Very disappointing Plz guys never go for this Dont waste your money as we did Customer id - [protected] Was this information helpful? | |||
Jul 27, 2019 Complaint marked as Resolved Eureka Forbes customer support has been notified about the posted complaint. Verified Support Jun 23, 2019 Eureka Forbes Customer Care's response Dear Hemansi, I've shared your concern along with your details with my team in Sangli. Be assured, they’ll connect with you as soon as possible to address the same. Regards, Shiraz | |||
 2 Comments | |||
Comments
Immediate action required-----Customer ID-[protected]- Dr. Aquaguard Magna HD RO NXT stopped working and the filtered water is smelling bad- Poor service.
Lot of issues since the time of purchase. Worst product and worst service. Waste of money.
Lot of issues since the time of purchase. Worst product and worst service. Waste of money.
Eureka Forbes Customer Care's response, Jul 4, 2019
Verified Support
Dear Hema,
I have sent your details to my team in Chennai. Be assured, they'll get in touch with you at the earliest to further assist you.
Regards,
Piyush
I have sent your details to my team in Chennai. Be assured, they'll get in touch with you at the earliest to further assist you.
Regards,
Piyush
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10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Hyderabad, Andhra Pradesh, India - 500028
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Could not contact over phone. Not picking the phone or not answering or repair not rectified. please arrange for urgent repair.
Machine details
Aquaguard CD Geneus
No: [protected]
Mfg date: 03/17
I will surely assist you with your concern. Kindly share your registered contact number/customer ID here & I’ll get back to you at the earliest.
Regards,
Priya