[Resolved] Eureka Forbes — Faulty product and Billing issues | |||||
This is to inform you that we have recently bought three products of Eureka forbes through their employee Brij Kishore (Mobile - [protected]) who is based out of their Subash Nagar Branch, New Delhi. The concerned employee even after repetitive reminders hasn't submitted us the bill and is regularly avoiding our calls. The payment for all the three products has been done by cheque in favour of "Eureka forbes private limited". We have even escalated the matter to the divisional manager Mr. Sunil Kumar (Mobile - [protected] and [protected]). In the meanwhile, one of the product Dr. Aeroguard SCPR 700 has developed a malfunctioned and we have registered the complaint for the same via number - [protected], which again stands unresolved. We are totally clueless on how to get this resolved as we don't have the email ID or the phone number of the senior management and the person on the ground seem unresponsive, unsupportive and having an agenda of their own. Was this information helpful? | |||||
Apr 1, 2017 Complaint marked as Resolved Eureka Forbes customer support has been notified about the posted complaint. Verified Support Feb 27, 2017 Eureka Forbes Customer Care's response Dear Ashish, This is surely disappointing. I've shared your concern with my team at Gurgaon and they will soon connect with you to address the same. Regards, Anita | |||||
 2 Comments | |||||
Comments
I bought aqua guard water purifier on 06/2016 .as per company rules first free service was due on 12/16.but today end of the Feb 2017 & no communication from company till date
erohitgarg's reply, Feb 27, 2017
You can approach consumer court for the issue.
Eureka Forbes Customer Care's response, Feb 28, 2017
Verified Support
Dear Sadiq,
I will definitely have my team look in to this. Please share your registered contact no./customer ID as it will help me take your issue forward.
Regards,
Anita
I will definitely have my team look in to this. Please share your registered contact no./customer ID as it will help me take your issue forward.
Regards,
Anita
Eureka Forbes Customer Care's response, Mar 2, 2017
Verified Support
Dear Sadiq,
I am still awaiting your details. Kindly share the same as this will help me resolve your issue at the earliest.
Regards,
Anita
I am still awaiting your details. Kindly share the same as this will help me resolve your issue at the earliest.
Regards,
Anita
Eureka Forbes Customer Care's response, Mar 4, 2017
Verified Support
Dear Sadiq,
As I haven't heard back from you, I am unable to address your concern. Do let me know in case of any further assistance.
Regards,
Anita
As I haven't heard back from you, I am unable to address your concern. Do let me know in case of any further assistance.
Regards,
Anita
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I am disappointed to read this. Please help me with your registered contact no./customer ID and I'll have my team to get your product installed at the earliest.
Regards,
Anita
I am still awaiting your details. Kindly share the same as this will help me resolve your issue at the earliest.
Regards,
Anita
As I haven't heard back from you, I am unable to address your concern. Do let me know in case of any further assistance.
Regards,
Anita