[Resolved]  Eureka Forbes — Faulty Product: Aquaguard Water Filter (RO + UV: Magna)

Address:New Delhi, Delhi, 110085
Website:Aquaguard Product and Services

Dear Customer Care Team,

I am very unhappy with the above mentioned product which I bought on 29th Feb 2016, as it is having technical issue from day 1.

Even your engineers, senior technicians have visited to fix this product but it is of no use.

In regular interval of 2 months, this product is giving some problems such as: sound of motor, leakage in filter, no collection of water in tank and so on.

I have already lodge complaint couple of times in your system and every time your technicians confirmed that product would work properly.

But yesterday again product motor again start giving huge sound, though I have lodge complain again but I am very stressed that even after buying best and most expensive product I am struggling with problem persisting in your product.

I have no choice but left with replacement of your faulty product as i dont trust your this piece of product any more.

Latest Complaint number, 5th Feb 2017: [protected]

Previous Complaint numbers:
Complaint 1: [protected]
Complaint 2: 88152888

Attaching copy of bill also.

Kindly confirm when my product will be replaced, else I have no choice and you enforced me to take legal action.
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Mar 19, 2017
Complaint marked as Resolved 
Eureka Forbes customer support has been notified about the posted complaint.
Verified Support
Feb 16, 2017
Eureka Forbes Customer Care's response
Dear Dhruv,

I've noted down your issue and forwarded the same to my team at Delhi. Be assured they will get in touch with you soon.

Regards,
Priya
Complaint comments 

Comments

My water purifier was damaged by one of the company's technician during the service which has resulted to the chain of events leading to damaging of the system. I've been trying to call but no response for last 15 days.This is ridiculous from the company.They keep assigning the same serviceman every time and that he doesn't reply.
Eureka Forbes Customer Care's response, Feb 16, 2017
Verified Support
Dear Customer,

I've noted your concern. Please share your registered contact no./customer ID and my team will connect with soon.

Regards,
Priya
Eureka Forbes Customer Care's response, Feb 19, 2017
Verified Support
Dear Customer,

I am still awaiting your details. Kindly share the same as it'll help me assist you faster.

Regards,
Priya
Eureka Forbes Customer Care's response, Feb 22, 2017
Verified Support
Dear Customer,

As I haven't heard back from you, I am unable to address your concern. Do let me know in case of any further assistance.

Regards,
Priya

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