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Eureka Forbes

[Resolved]  Eureka Forbes — Faulty product delivered

Address:560037
Website:www.eurekaforbes.com

I purchased dr. Aquaguard magna hd ro from eureka forbes through agent mubarak a shek. It got installed today 9. May.2017 by mr. Bharath gowda. After switching off the machine, the machine dispenses normal water through waste water outlet.
I had called up the technician immediately for support but
Mr. Bharath gowda didn't attend my 20 calls made to him.
Customer care also didn't respond to my complaint.
Please fix this issue or replace my machine with a working one
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Jun 14, 2017
Complaint marked as Resolved 
Eureka Forbes customer support has been notified about the posted complaint.
Verified Support
May 10, 2017
Eureka Forbes Customer Care's response Dear Aswathy,

Please send in your contact details/customer ID and I will have my team connect with you to resolve your issue.

Regards,
Priya
Verified Support
May 12, 2017
Eureka Forbes Customer Care's response Dear Aswathy,

I am still awaiting your details. Kindly share the same as this will help me resolve your issue at the earliest.

Regards,
Priya
Verified Support
May 14, 2017
Eureka Forbes Customer Care's response Dear Aswathy,

As I haven't received any revert, your complaint is closed from our end. Do get back in case you need any further assistance.

Regards,
Priya
Complaint comments 
1 Comment

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Comments

I had requested a re installation of Aqua Guard Infinity and service in my house and they assured me the service within 48 hours of my complaint. TILL NOW THERE'S NOT A RESPONSE. FED UP CALLING. The local telephone number is always not answering. Helpline people assure me immediate attention but nothing so far. Really disappointed
Reply
Eureka Forbes Customer Care's response, May 10, 2017
Verified Support
Dear Vimala,

Please share your contact details/customer ID so that my team can connect with you to re-install your product.

Regards,
Piyush
Eureka Forbes Customer Care's response, May 12, 2017
Verified Support
Dear Vimala,

I am still awaiting your details. Kindly share the same as this will help me resolve your issue at the earliest.

Regards,
Piyush
Eureka Forbes Customer Care's response, May 14, 2017
Verified Support
Dear Vimala,

As I haven't received any revert, your complaint is closed from our end. Do get back in case you need any further assistance.

Regards,
Piyush

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