Eureka Forbes — Faulty product delivered. No replacement.

pranjalwankhede

Address:

Pune, Maharashtra, 411027

I have ordered Forbes trendy Nano Vacuum cleaner on 12th Nov. Mu customer ID id [protected] and my registered Phoen no. is [protected]. product was Delivered to me on 20th November. Whwn Unboxed, a wheel was found broken. I made online compliant for replacement on 23rd Nov.I am following up since then with call center but no action. Each time new promise date is committed. I have not been able to use the product till now and it is lying waiting for getting inspected and replaced. Free gift (Personal water purifier bottle) which was part of the deal and reflects in invoice is also not delivered.

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Eureka Forbes customer support has been notified about the posted complaint.

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Comments

Eureka Forbes Customer Care

from New Delhi, Delhi

Verified Support

Hi Pranjal,

Inconvenience regretted. We have made a note of your details and our customer care team will get in touch with you at the earliest.

Regards,
Eureka Forbes Team.

pranjalwankhede

Mr. Eureka Forbes,

One more false promise. No communication so far from any of your team. This is getting worse to worst day by day. Please don't check the patience of your consumers. The company is losing it's reputation rapidly due to such complains. Tell me your definatioon of "at the earliest". I am going to retun my product of I don't get a reply by this evening.