Eureka Forbes — Faulty product received

I purchased a Eureka Forbes Aquasure water purifier in January 2022. In just a few months o[censored]sage, it started giving me trouble and stopped working. I raised a complaint through the app, and someone came and fixed it, but it stopped working again after just one month.

This frustrating cycle continued for almost 6 months, with the purifier breaking down repeatedly and the company sending someone to fix it each time. I even sent a mail to their customer care asking for a replacement, but they ignored my request and continued to send technicians to fix it.

Now, the warranty is over, and they are demanding money for servicing, even though the product has been faulty from the beginning. They are not even responding to my emails, which is unacceptable.

I cannot stress enough how disappointed I am with the Eureka Forbes Aquasure water purifier. It has caused me so much inconvenience and wasted so much of my time and money. I would not recommend this product to anyone and urge people to think twice before investing in it.