[Resolved]  Eureka Forbes — Faulty Products, Zero Percentage support

May 24, 2014

Updated by mssuhail I bought Aqua Guard Enhance UV from Eureka Forbes(Customer ID [protected]). I ordered online and next day itself their sales guy visited and collected money. But they were quick only in collecting the money, after few days they came to install the product. It required extra motor, and so the installation for not complete. After so many days of customer care calls, they finally installed the product(though they charged for the motor on first visit itself).

Within one month, it started giving problem. Again, after so many days one guy visited, and told it requires technical assistance and he will send another guy. That’s all, it is more than 3 months! Endless customer care calls and escalations on their portal, but they don’t have the manners to revert back.

I regret going for their product. I give ZERO point for their technical support.

Sep 22, 2016

Updated by mssuhail They will allure with extended warranty. Never go for that. Once they get amount, their response will be again pathetic.
As soon as you register a service request, no body bothers. Only after 3 days you can escalate it. After escalating, again no response. Again to escalate to next level, you have to wait for 3 days. In short, they are going to contact you only after 1 week.
There are plenty of third party companies supporting Aqua. Better take their service. Do not go for any contract.