Eureka Forbes — Faulty water purifier installed, not refunded nor replaced since 8+ months now

A Faulty Water Purifier unit of "Dr. Aquaguard Classic+ Hot" purchased on 17th October 2020 which was identified faulty and not functioning on installation itself at our home; fault being sensor / button not working at all to dispense water. Have raised a refund request (Ticket no. : [protected]) then itself and have followed up millions of time since then with the Sales, Service, Escalation and Customer Care Departments, each one of them gave evasive replies and shifting the blame to others.
As my product was under warranty it should have refunded or replaced immediately as the product installed was only faulty.

Have subsequently raised escalation emails too to "Deepa.[protected]@eurekaforbes.co.in" and "[protected]@eurekaforbes.co.in" but all in vain; every time giving false promises of someone coming and looking into the same.

It has been more than 8 months now But None of them ever attended / visited us inspite of following up number of times and also knowing the fact that we are senior citizens and have been a loyal customer of Eureka Forbes since more than 15 years now; still the being troublesome and rude in their behaviors many times causing harassment to me and my wife. Mainly from the sales person - Dileep Singh, but the Area Sales Head- Santosh Upadhyay and the Area Service Head - Anil Kilotkar too have been of no use and plainly diverging from the issue each time.

We are since then exposed unattended to the risk o[censored]nhealthy water and thus contracting water-borne diseases. We thus resort to you and request to take up this matter and help resolving the same and provide appropriate compensation from the company.

Bill Details-
Name: NIKHIL N PANDARKANDY
Customer Code: [protected]
Delv No.: 32959483
Description of Goods: GWPDDRCLH00000 Dr AQUAGUARD CLASSIC+ HOT
Invoice No.: I[protected]
Invoice Date: 17.10.2020
Invoice Total: Rs. 14, 999/-
Sales Order no.: [protected]
Sales Order Date: 17.10.2020
Sales by: (ref[protected] Dileep Singh
Complaint Ticket no.: [protected]
Ticket raised on: 24th October 2020
Follow up Ticket: [protected]