[Resolved]  Eureka Forbes — feeling cheated by the company

Address:Allahabad, Uttar Pradesh, 211001
Website:www.eurekaforbes.com

Sir,
This is to bring under your knowledge, that i am your customer since 12 years.
I have recently purchased a water purifier ( dr. Ro magna}
On 10 January. In just 4 months the red light ( alert light) started to enlighten, it happened just after 2 DAYS when your technician arrived for service . I had registered my complaint regarding this issue to your company on 17 JUNE.
But i am very unsatisfied with your services because your technician came after ALMOST 20 DAYS .
He said that all the membranes needs to be changed .
I AM VERY MUCH DISAPPOINTED FROM YOUR COMPANIES SERVICES AND PRODUCT and feeling harnessed and cheated, because how can the membranes get used up in just 4 months.
I HAVE EVEN INSTALLED A PRE FILTER OF YOUR COMPANY.
I WANT YOU TO EITHER REPLACE MY MEMBRANES OR RETURN YOUR MACHINE BACK.
please take the action as soon as possible.
WITHIN 7 DAYS, OR I HAVE TO FILE A SUIT AGAIST YOUR COMPANY IN CONSUMER FORUM.
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Aug 31, 2017
Complaint marked as Resolved 
Eureka Forbes customer support has been notified about the posted complaint.
Verified Support
Jul 22, 2017
Eureka Forbes Customer Care's response
Dear Menaxi,

I'd like to help you with this. Please share your customer ID and registered contact number so that i can have my team connect with you at the earliest.

Regards,
Piyush
Verified Support
Jul 28, 2017
Eureka Forbes Customer Care's response
Dear Menaxi,

I've been updated by my team that your concern has been addressed. Thank you for your support and have a nice evening!

Regards,
Piyush
Complaint comments 

Comments

My registered contact no - [protected]
Name - menakshi Gupta
Eureka Forbes Customer Care's response, Jul 26, 2017
Verified Support
Dear Menaxi,

Thank you for sharing your contact number. I've forwarded your concern to my team in Allahabad. They will get in touch with you soon to address the same.

Regards,
Piyush

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