[Resolved] Eureka Forbes — Filter not repaired

Pradeep Dokha

from Bengaluru, Karnataka

Address:

Thane, Maharashtra

Hi,
My RO +UV water purifier if not working since almost a month.
I had tried calling the Khare Enterprise Virar to get this repaired since I bought this from there and its in warrenty.
After repeated calls, I didnt get any service.

Then I raised a complaint to Erueka forbes (complaint number :[protected] on 13th october'2014.
Generally it takes 2 days for their attention and ge th problem rectified.

Today its 20th october'2014 and in almost 7 days The problem has not been resolved.
In between these 7 days I had called Khare enterprise/Eureka FOrbes atleast 2-3 times and all they said is that they will work on it.

When Asked Eureka forbes call center guy to connect me their senior for me to escalate this issue, they simply kept on hold and hang up the phone.

We are facing the problem due to the kind of water supply weh ave and thus we had bought this Since we have kids at home we dont want any issues with their health.

This ignorance from Eureka forbes is causing hell of problem for us.

I am not sure how are they going to work on this issue since they havent taken any step forward in these 7 days.
Kindly take this up with the company and teach them some lessions with heavy fine.

Thanks
Pradeep Dokha
Palghar.

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Aug 14, 2020

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Oct 22, 2014

Updated by Pradeep Dokha When I called Eureka Forbes customer helpline number to ask what progress has been made, they simply provided me with some numbers to contact and work with them to get this rectified.

Is it customers responsibility to call these people and chase them out to get the work done. When I asked them to coordinate and get this resolved they just simply say yes and hangs up the phone and never call you back with status.

On top of it I tried to contact the persons who were suppose to get this work done, they are also like just mentioning that it will be done today or tomorrow everytime I call them.
It been a torture so far to get it worked in my favour but yet not result.

Below are the people who should get the work done at ground level:
Khare Enterprise [protected] (Ravi)
Warid --> [protected]
Neither these guys are doing it nor Eureka Forbes is following up with these guys to get this done.

Not sure what do we do next apart from raising complaint, following with everybody who should work on this.

Please take some action against/fine them for their delayed/no response.

Thanks
Pradeep Dokha.

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Comments

Eureka Forbes Customer Care

from New Delhi, Delhi

Verified Support

Dear Pradeep Dokha, we are sorry to hear about your experience and regret the inconvenience caused to you.
We request you and give us another chance to serve you with the best we have.
We have made a note of your concern details, our executive will get in touch with you and resolve your issue at the earliest.
We will try our level best to not disappoint you with our services and look forward to a long term relationship with you.
Regards,
Eureka Forbes Team

Pradeep Dokha

from Bengaluru, Karnataka

I have been trying to this resolved from my end calling up ppl who are suppose to work on the same but they seems to be having just one answer that they will work on the same tomorrow.and when i check with them again after 2 days still they give same answer.
Highly disappointed.
I am sure given second chance as well ur service will go for toss since there wasnt enough care that ypu give to customer after selling product.