Eureka Forbes — Forbes LVAC+Voice vacuum cleaner not locating its docking station

Address:

1406, KHB Platinum Apartment, Kengeri satellite town, Bangalore – 560060

We purchased LVAC vacuum cleaner, through Eureka Forbes Sales representative in Bangalore during the month of Feb 2022. The product details are provided below.

There is an issue with the auto docking feature of this product and having consulted with Eureka Forbes technician in Bangalore, I have been advised to raise this formal complaint. Please note that the space around the charging station is as per product guidelines (installed by your technician). So, the issue is with the product not being able to locate its docking station. Could you kindly look into the issue and resolve it at the earliest. Will look forward for the complaint number along with its resolution.

Product Details
Product Name: Forbes Robo L-VAC + Voice
Product Code: GFCDFRLVV00000
Article number: BL517
Order number: [protected]