[Resolved]  Eureka Forbes — Forbes WDX2 Vacuum cleaner not working

Address:Hyderabad, Andhra Pradesh, 500049
Website:www.eurekaforbes.com/Product/Vacuum-Cleaners/Euroclean/Premium/Euroclean-Wd-X2?pid=341

Hi All,

Recently i bought the forbes WDX2 vacuum cleaner and when started using the product i noticed the below.
1)Noise is very high and it is irritating with it sound.
2)cleaning was also not proper and it is not observing the dust properly due to some technical issue.
I raised a complain through the customer care till now no one addressed this.

As i was not happy with the product i request for return till now no one is contact me, every time when i call to the customer are they said that the issue will get resolved with 1 working day but already 20 working days completed but still my issue is not resolved.

Some of customer representative are not giving the proper response on the latest status.

My ID : [protected]

Could you please help on get back my money.

Regards,
Anilkumar P
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Dec 12, 2016
Complaint marked as Resolved 
Hi Team, Almost more than 10 days got completed but still my money is not received. How come my issue will be resolved. Regards, Anilkumar P
Eureka Forbes customer support has been notified about the posted complaint.
Verified Support
Nov 17, 2016
Eureka Forbes Customer Care's response
Hi Anil,

This is not the kind of experience I'd want our customers to have. I have forwarded your details to my service team at Miyapur and assure you that they will take this up on priority.

Regards,
Piyush
Nov 28, 2016
Updated by Anilkumar P
Hi Piyush,

It's almost 20-30 days still my issue is not resolved. and now one contacted me.

Regards,
Anilkumar P
Nov 28, 2016
Updated by Anilkumar P
Hi Piyush,

Request Raised through the customer care and below are the Service Request no.

Req No : [protected], 97582479, [protected], 97677876, 97708882

Regards,
Anilkumar P
Dec 13, 2016
Updated by Anilkumar P
Hi Team,

Please find the attached copy receipt product return copy but till now they haven't refund my money or not provided any status.

Regards,
Anilkumar P

Dec 15, 2016
Updated by Anilkumar P
Hi Team,

Are you cheating the people like this, I am not at all getting any response from you end.

I think it is better i can come through the lea gel process.

Regards,
Anilkumar P
Verified Support
Feb 20, 2017
Eureka Forbes Customer Care's response
Dear Anil,

Based on the feedback received I understand that your issue has been resolved. Do let me know in case you need any other assistance.

Regards,
Piyush
Complaint comments 

Comments

Hello,

As you have mentioned that you are not getting satisfactory response from the customer care department and facing inconvenience due to delay and low quality product. In this case you can proceed legally to get refund/replacement and the inconvenience claim by filing a case in consumer court. For detail and complete assistance you can log on to MyAdvo | Get Legal Advice | Find Expert Lawyers (http://www.myadvo.in) or call at [protected]. You will be surely served for the injustice incurred to you.
Regards,
Ujjwal Agarwal
We were approached by Mr. Pratik Singhania, Marketing Manager of Eureka Forbes in June 2016.

Contact Details:
1) Pratik Singhania, Marketing Manager: pratik.[protected]@eurekaforbes.com ([protected])
2) Shashank Sinha, AVP Marketing: [protected]@eurekaforbes.co.in ([protected])
3) Marzin R. Shroff, CEO Sales & Marketing:: [protected]@eurekaforbes.co.in
4) Teresa Dsouza, Secretary to CEO: teresa.[protected]@eurekaforbes.co.in
[protected]

Despite the completion of the project as per the exact requirements communicated to us time and again and well within the timelines Mr. Pratik Singhania refuses to pay us the promised fees of INR 50, 000/-
Even our legal actions are being taken casually and are being intentionally ignored and answered casually to harress us further and stretch the matter.

Cheapest people and company that I have seen in my life.

Marketing Manager cheats,
AVP send half informed, sarcastic, arrogant and unprofessional mails on being sent a detailed mail,
CEO is happy hiding in his office enjoying being the leader of a team that cheats and deceives people. As long as the company pays him a fat salary he will happily close his eyes to all kinds of inefficiencies his people exhibit. So much for his LEADERSHIP

If it helps mail or call these (num given above) and tell them how inefficient this stupid company is with idiots like them.

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