[Resolved]  Eureka Forbes — forcible taking away of changed membrane, valve, inappropriate conduct of staff.

Please find below copy of my complain in the customomer care section of the company, for necessary action please from your end:

"dear sir / madam,
During change of filters as per amc contract of my aqua guard superb model (Amc contract receipt no.[protected], your service person forcibly took away the changed membrane, in spite of my repeated objections. He handed over his mobile to one of his supervisors to talk with, who even threatened me that he won't issue amc to me in future if i don't hand over the membrane. They could not show me any clause in the contract to the effect that i am bound to hand over the membrane.
The service person replaced the 'waste water valve' (As he called it, a t - shaped tube with one blind end) with not a matching valve but a tube which he called" capillary".
Claims

1. Please return the membrane which is my property upon which you have no right.
2. Please replace the" waste water valve"with a new"waste water valve"and return me old one
3. Please take appropriate action against your staff who threatened me that he won't issue amc to me in future.
Thanking you.
Faithfully yours.
Dr. Parthasarathi roy. 01/01/2019
Cc: eureka forbes complaints forum."