[Resolved] Eureka Forbes — FORGERY IN REPLACING FILTER AND IRON GUARDS

dynamicnilanjan

from Ghatal, West Bengal

Address:

Howrah, West Bengal

I have purchased 1 Aquaguard Classic Water Purifier on 18/04/2014. the product was under warranty upto 17/04/2015. The product when purchased was delivered by one of the sales representatives.naed Mr. Prosenjit Bose Lord's Appartment, 21/2, Khetra Mohan Banerjee Lane, Mandirtala, Howrah - 711 102, Mobile No. [protected]. Recently this guy called me and ask me change the filter and the ironguard as it has already been due for a change. I agreed to change the same. Today this guy Mr. Prosenjit Bose came with another guy and replaced the same which was a duplicate product and took Rs 1600/- from me. I came to know about the same, when today evening another official from Aquaguard came and informed me that the products supplied to me are duplicate and not a product of Eureka Forbes. I repeatedly tried to contact them but unable to do so as he is not attending my calls . He has also not supplied any Bills for the replacement done. Hope to get a resolution soon.

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Aug 8, 2021

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

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Eureka Forbes Customer Care

from New Delhi, Delhi

Verified Support

Dear dynamicnilanjan, we are sorry to hear about your experience and regret the inconvenience caused to you. We request you to give us another chance to serve you with the best we have. Please provide us with your contact details, our executive will get in touch with you and resolve your issue at the earliest. We will try our level best to not disappoint you with our services and look forward to a long term relationship with you.
Regards,
Eureka Forbes Team