Eureka Forbes — Fraud company

Address:	500028
Website:	www.eurekaforbes.com

I have purchased Wet & dry model from Eureka forbes in the month of September 2015 thru the Sales person Radhakrishnan(Mobile # [protected]) who provided demo in my house. Dealer Address: 146, Arcot Road Valasaravakkam Chennai – 87 Ph # 64532707. After 3 months o[censored]sage my machine started giving huge noise so I can’t use the machine so I placed service complaint thru Eureka customer care #[protected] since the product is under warranty.

The below mentioned complaints have been logged for the same.
1. 86365590 raised on 30th March 2016
2. 86539383 raised on 09th April 2016
3. 86723531 raised on 21st April 2016

Nobody bothered to attend my complaint so I called customer care and they don’t have any updates in the CRM which is pending for more than 3 months. When I shouted with customer care they gave the manager no. [protected]/[protected] (Mr. Baskar/Mr. Mohan). When I called Mr Mohan he said the product was not registered with the company and hence service cannot be provided and I need to contact the dealer for the same. I am very shocked when I heard this information after waiting 3 months (1st complaint raised on 30th March 2016). I don’t understand how that is possible since I have a original bill with me and paid using my credit card and swiped in the Eureka EDC machine. I don’t know whether someone cheated me in the name of Eureka Forbes or the company itself cheating the people by sending their sales reps in the customer’s house and loot their money. I have paid Rs. 12990 in a single shot payment but I am begging for the service with your company. Pls think 1000 times before buying any Eureka products thru the sales person who is giving demo at your home because they don’t follow genuine process and if anything goes wrong the company will not take any responsibilities. They just sell inferior products thru the sales person giving lifetime warranty and strictly follow no service after sales.
I request Eureka Forbes to address this issue ASAP(if you are a genuine company)
-Sathish
Email ID : [protected]@yahoo.com