Eureka Forbes — Fraud Promises made to sell Product

Hello Team,

I've been a customer with Eureka Forbes since 2010 and have purchased 3 water purifiers till now worth of 35, 000/- rupees.

Recently I have purchased "Aquaguard enrich RO water purifier" worth of 20, 000/- rupees and while purchasing this product the sales executive from Eureka forbes team promised me of giving coupons worth of Rupees 5000/- which can be utilized for replacing purifier candles and free servicing for next 2 years.

Its been six months that I have purchased this product and have not received the coupons as promised by the executive and whenever am calling the sales agent he is not responding to my calls and behaving very rude with me.

I have registered two complaints with Eureka forbes customer care team and have not received any response from them.

Below are the complaint numbers registered with Eureka Forbes team.

[protected]
[protected]

Sales Executive Name : Joseph
His Contact numbers :[protected] and [protected]

Order Date12/17/2021
Order No: [protected]

My Contact number is : [protected].

I want to cancel this product and get a refund as promise has not been fulfilled for a loyal customer.

Regards,
Sandeep J.