[Resolved] Eureka Forbes — fraud service.. data leakage | |||
I have raised a complaint with eureka forbes customer care (In customer care number) [protected] and received sms saying complaint registered (Complaint number-cmpl199882) and one more sms stating our service partnersadiq pasha[protected] will attend complaint shortly. His service person came and told that it is the problem with filter and replaced filter for which i paid rs 3500. After 1 hr the machine stopped working. When i called them they told it problem with motor which require 2500. I got a doubt and called customer care again and they sent a rep who told that the filter replaced is duplicate one. Now eureka forbes saying that i need to pay again for filter and service sine the person visited is not their employee. If the person is not theit employee how did he come when i called customer care and how did i get the message. Request your help to resolve my problem. Was this information helpful? | |||
Oct 27, 2018 Complaint marked as Resolved Eureka Forbes customer support has been notified about the posted complaint. Verified Support Sep 26, 2018 Eureka Forbes Customer Care's response Dear Priya, I have responded to your concern here: https://bit.ly/2xEHKnr. Request you to check the same. Regards, Piyush | |||
3 Comments | |||
Comments
I purchased a new aquaguard reviva but I don’t know how and who will be install. Please let me know any service will provide to install at my home
Eureka Forbes Customer Care's response, Sep 26, 2018
Verified Support
Dear Asif,
Kindly share your registered contact number/customer ID here. I will have my installation team get in touch with you at the earliest.
Regards,
Priya
Kindly share your registered contact number/customer ID here. I will have my installation team get in touch with you at the earliest.
Regards,
Priya
Eureka Forbes Customer Care's response, Sep 27, 2018
Verified Support
Dear Asif,
I am still awaiting your details. Kindly share the same as this will help me resolve your concern at the earliest.
Regards,
Priya
I am still awaiting your details. Kindly share the same as this will help me resolve your concern at the earliest.
Regards,
Priya
Eureka Forbes Customer Care's response, Oct 1, 2018
Verified Support
Dear Asif,
As I haven't received your details, your concern has been closed from our end. Do contact us in case of any query.
Regards,
Priya
As I haven't received your details, your concern has been closed from our end. Do contact us in case of any query.
Regards,
Priya
Please note that during servicing ( 3 year contract) of my aquaguard water purifier in April'18, defective functioning of operating switch was noticed and intimated to your service personnel. Now you intimated me today for next servicing in Oct'18. Till date the said switch has not been replaced. Please intimate me the status.
Eureka Forbes Customer Care's response, Sep 26, 2018
Verified Support
Dear Binay,
Request you to share your registered contact number/customer ID here. I'll have my service team get in touch with you at the earliest.
Regards,
Anita
Request you to share your registered contact number/customer ID here. I'll have my service team get in touch with you at the earliest.
Regards,
Anita
Eureka Forbes Customer Care's response, Sep 27, 2018
Verified Support
Dear Binay,
I am still awaiting your details. Kindly share the same as this will help me resolve your concern at the earliest.
Regards,
Anita
I am still awaiting your details. Kindly share the same as this will help me resolve your concern at the earliest.
Regards,
Anita
Eureka Forbes Customer Care's response, Oct 1, 2018
Verified Support
Dear Binay,
As I haven't received your details, your concern has been closed from our end. Do contact us in case of any query.
Regards,
Anita
As I haven't received your details, your concern has been closed from our end. Do contact us in case of any query.
Regards,
Anita
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Sales rep name : tamilarasan
Kindly share your registered contact number/customer ID here. I'll have my team connect with you to address this at the earliest.
Regards,
Anita
I am still awaiting your details. Kindly share the same as this will help me resolve your concern at the earliest.
Regards,
Anita
As I haven't received your details, your concern has been closed from our end. Do contact us in case of any query.
Regards,
Anita