[Resolved]  Eureka Forbes — fraudulent sales of items

Address:utkalmani Gopabandhu High School, Sarmuhan, Balangir, Odisha

Sir,
On my way to home i saw an outlet naming arcane marketing at-badambadi, cuttack, odisha towards ring road traffic where auqa guards of eureka forbes were displayed. I went there and impressed the product i told the company representative present there naming sunil kumar sahu cell-[protected] on discussion i finally decided to buy one reviva nxt as i live in balangir. I bought the product he also accompanied me to bring the product at the bus stop. When i asked him regarding installation he told me our balangir technician will attend you, but almost after 7 days passed i again called the said mr sahu. For installation on date 01/07/2019 he himself came and installed of which i have to afford the bus fare `from cuttack to balangir of rs.1000/- but in a busy when i asked him for the bill he told me that it will be send through your e-mail but till date when i called him over phone he gave a contact number naming sandip to send my invoice through e-mail mr. Sandip misbehaved me that he were busy i have no common sense for frequently calling him.. My service time is approaching kindly do what is necessary and oblige.
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Dec 24, 2019
Complaint marked as Resolved 
Eureka Forbes customer support has been notified about the posted complaint.
Nov 17, 2019
Updated by Deepak Kmar Mishra
Since two days have been passed nobody is ready to solve the problem rather getting complacent over some phone calls which deliberately and ultimately urge me to go the legal forum.
Verified Support
Nov 19, 2019
Eureka Forbes Customer Care's response
Dear Deepak,

I will surely help you with your concern. Kindly share your registered contact number/customer ID here, so that I can have my team get in touch with you.

Regards,
Anita
Nov 19, 2019
Updated by Deepak Kmar Mishra
my customer ID: is 711715, RTN is [protected]
Verified Support
Nov 21, 2019
Eureka Forbes Customer Care's response
Dear Deepak,

I am still awaiting the requested details. Kindly provide the same so that I can have my team get in touch with you to address your concern.

Regards,
Anita
Verified Support
Nov 22, 2019
Eureka Forbes Customer Care's response
Dear Deepak,

As I haven't received your details, your complaint has been closed from my end. Do get back in case of any further query. Thank you and have a great day!

Regards,
Anita
Complaint comments 

Comments

Customer support is really disgusting
The tap of our EF water purifer has broken and we are left with no option for drinking water .
Eureka Forbes Customer Care's response, Nov 26, 2019
Verified Support
Dear Hashmita,

Please send in your registered contact number or customer ID. My representative will get in touch to help you further with your concern.

Regards,
Piyush
Eureka Forbes Customer Care's response, Nov 27, 2019
Verified Support
Dear Hashmita,

I am yet to receive the requested details from your end. Kindly help me with the same as it'll enable me to resolve your issue faster.

Regards,
Piyush
Eureka Forbes Customer Care's response, Nov 28, 2019
Verified Support
Dear Hashmita,

As I haven't received your details, your complaint has been closed from my end. Do connect in case you need any further assistance, and I'd be glad to help you.

Regards,
Piyush

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