Eureka Forbes — Free Services not provided

Address:

Thane, Maharashtra

Hi, Myself Gyanendra Kumar Mishra had purchased Eureka Forbes Water Purifier on the date of 13th may 2014.At the date of purchase we are told that we will get 3 free services. On 20th Aug 2014 we called for our 1st servicing and they came and the person came and after doing 1st free servicing he told me that he will come after 3 months for second service, However after that they never visit our home for any services. Further as on 9th may 2015 we requested for our pending free services due to us and the person told that they will come within 2 or 3 days. On 10th of May (being Sunday) one technical person called me that our all 3 free services has been done and now we have to renew our AMC.I asked him for the dates of 2nd and 3rd services which are not utilized by me then he told that he came on 20th November 2014 and 20th Feb 2015 at 2Pm in afternoon and as door was locked he marked the services as completed. Now I want some clarifications: 1-Is the way Eureka Forbes gives services to Customers 2-The service man never intimate me before coming for free services but for renewal they call again and again even on Sunday also. 3-they marked free services as completed if the client is not at home. 4-Eureka Forbes Service person talks in a very abusing manner and give stupid excuses like("hamko kya sapna ayega ki ghar me koi nai hai"). 5-The service man threaten me that do whatever you want and can complaint to anybody you want, nobody can do anything to us. The mobile no from which I got call is [protected].(when I asked his name he denied and told me that he don’t want to give name and suddenly disconnected the phone. I am very disappointed by the services provided by Eureka Forbes. Waiting for a quick Response. Thanks in Anticipation. Gyanendra Kumar Mishra Mob – [protected] Custmer ID-[protected]