[Resolved] Eureka Forbes — Got a faulty aquaguard geneus plus

Puja Mandal

from Kolkata, West Bengal

Address:	743122
Website:	eureka forbes

Hi,
This puja mandal from kolkata. i bought a dr. aquaguard geneus plus. my customer id is [protected]. my aquagruard was installed on 24th oct 2016. on that very day it showed leakage problem. i complained on 25th oct 2016 and requested for replacement. but i have not got any response from eureka forbs' side. this is not expected from a reputed company like yours.
This shows that they don't show any concern for the customer once payment is done. i trusted because because it is a well known company and bought the latest model. but, my own experience is not at all good with product, customer service and the sales person as well.

Was this information helpful?

No (0)

Yes (0)

Dec 8, 2016

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Nov 03, 2016

Eureka Forbes Customer Care's response Hi Puja, I am concerned to hear this and have escalated your issue to my team at West Bengal. Be assured they'll address the same at the earliest.

Regards,
Anu

Verified Support

Nov 07, 2016

Eureka Forbes Customer Care's response Hi Puja, as per the feedback received from my team, I understand that your issue has been resolved.

Regards,
Anu