Eureka Forbes — Grievance - Servicing of Vacuum cleaner

Prashanth_1981

from Bengaluru, Karnataka

Address:	Bangalore, Karnataka
Website:	www.eurekaforbes.com/

I have wet and dry vacuum cleaner. Given to Konankonte service center, Bangalore in Aug 1st week. Motor has to be replaced. It is same tune from your guys - Next 2 days it will be ready. Then they hardly pickup the call(both landline and mobile). They have repeated this from day 1. Height of poor service. Before that, I gave it to Jayanagar service center. They took 6 weeks. Initially they replaced with rusted wire from old equipment. When I complained, they took another 2 weeks to replace with new one. You guys are really pathetic in your after sales service. I cannot believe that you take 6 weeks for replacing wire and take forever to replace motor. Do you think people will have spare vacuum cleaner?

Was this information helpful?

No (0)

Yes (0)

Related Eureka Forbes reviews

View all 7763 Eureka Forbes Reviews

Comments

Prashanth_1981

from Bengaluru, Karnataka

Pathetic service. Unprofessional.

Eureka Forbes Customer Care

from New Delhi, Delhi

Verified Support

Hi Prashanth,

We regret the inconvenience caused. We request you to share your contact details/complaint no / customer ID and we ensure to resolve your issue at the earliest.

Regards,
Eureka Forbes Team

Prashanth_1981

from Bengaluru, Karnataka

The acknowledgement number - 19357. Find my mobile number from Konankonte service center, Bangalore and you can call me.. FYI, I did call you customer service number 6 times. Was even more frustrating. They kept on saying I will get a call back from senior service rep like in 10mins, in 1 hour and so on.. But no one called me.. I will be surprised if you can resolve my problem as the Konankonte technician told me that he got a motor replacement for 3 month old service request.. Unbelievable.. And I kept on calling this technician and the service center landline. No one picked up call.. When I called from alternate number, the technician picked up immediately.. He gave me their branch manager number - [protected]... who is also not picking up call and I doubt if he is the branch manager.. Shame on you guys.. Why are you in this cheating business..