Eureka Forbes — Horrible experience for servicing

Address:

Thane, Maharashtra, 400608

I have bought Eureka forbes water purifier in the year 2013. Its almost 2 years now and for last 2 months i am contineously calling the customer care and logging a call to get the servicing done. Everytime i am calling the customer
care person and asking him to visit my home, but not a single day the
person is turning at my home. Also I have register through SMS 4 times
since last 2 months but no one is turning for the servicing.
Worst part is since last one week the machine has stopped dispensing
water and we are forced to dring boiling water daily.
Eureka forbes website display that the moto for eureka forbes is to
provide purifed and safe water and also provide customer service
within 24 hr. But neither of your promise are kept by you people.
Rather you should display on website that the moto for eureka forbes
is just to sell the equipment and then leave it to customer at high
risk of contaminated water.
Also this is not the first time I have been suffering. last yeat also,
I had to call up the customer service center twice to come for the
servicing.
I would rather publically tell people not to buy the Eureka forbes
products since they are not bothered for the customer service.
Its a very pethetic and horrible service being provided by Eureka forbes.

Request you to kindly guide me on the same.

Name: Yogesh Jadhav
Product: Enhance UV water purifier
Invoice No:[protected]
Date of Purchase: 26.05.2013

Regards,
Yogesh