[Resolved] Eureka Forbes — I am complaining about Alwin sales guy whole given wrong purifier

Sujeesh Ak

from Chennai, Tamil Nadu

Address:	600130
Website:	eurekaforbes.com

Dear Friends
Last Friday upon my request one of the eureka water purifier sales man came to my home to show a demo, and immediately i have ordered since i knows eureka s brand, i have ordered for Dr aqua-guard HD +RO, but on the next day they have delivered a product which is older version for this model..when i check with sales agent he is saying he will replace it soon, daily i am calling him and asking the status of this replacement, but that cheating sales man keep on saying he will replace with in half an hour...and nowadays not responding proper way, always saying due to audit he is not able to replace it with new one...he is purposefully trying to cheat us..
Name of the sales representative is : Alwin - (agent Number :9080465)

Thank

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Apr 15, 2017

Complaint marked as Resolved

hi support team, now the issue has been rectified and you can close this issue..thanks for your quick support and help... Thanks Sujeesh.a.k

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Apr 13, 2017

Eureka Forbes Customer Care's response Dear Sujeesh,

I understand that your concern has been addressed via Facebook and I shall take it forward from there.

Regards,
Priya

Verified Support

Apr 16, 2017

Eureka Forbes Customer Care's response Dear Sujeesh,

I have received a feedback from my team that your issue has been resolved. You may get back to me in case of any doubts.

Regards,
Priya